These are notes from a presentation given by Mark Merrill. Any misinformation is the fault of the note taker.

Next generation of customer service

• A video is one of the greatest tools to advertise.
• Jessie is more important than our website.
• Something is better than nothing.
• When have the opportunity to speak you have to get a video.
• The better you get the more you won’t mind watching it.
• The better the editing the easier it is to watch.
• Your professional video demo can include the audience responses.
• Some videos will include certain words over their video. The key thought could be posted at the end of your little story with comments.
• Be very active and energetic in your video.
• End with your name at the end.
• Link the line of the joke and then have the audience responds.
• You may need to make improvements with the video you have but don’t let you stop putting a video.
• Perfect is great but done is better.
• Speaker show case> videoing is part of membership.
• Two people have seen your audience before the audience.
• Post all your videos on your professional page. And only reference occasionally on your personal page.
• When you first post something> call friend and have them like it in a certain short time.
• You should have a different social media account on speaking
• Has a page for different business. That was there is no oversharing.

Have samples of videos that are 2 min long.

Business Card: too small type. Website and email too small

Style:

• If you look great you feel great.
• Do not use the same suit for church, as your engagements. Your church suit shows signs of wear.
• Make sure you have a suit for professional engagements.
• People take 9 seconds to evaluate someone.
• If you are not dressed properly for the gig your audience will disengage.
• Get your suit tailored to fit properly. Needs to be done professionally. We don’t do shoulders
• Some shops have professional tailors but need to check if their tailors do shoulders.
• Once dressed up professionally for a school and it didn’t fit.
• Ask the program director who is the audience. You need to dress like they dress.
• Ladies will take their family. They will say you look good and you won’t. Also, don’t go shopping alone.
• Speaker will always dress nice. As he might meet his audience during his travels.
• Women: 80% of women wearing the wrong size braw or wrong style. When you put on your outfit it messes up your outfit. Go to Victoria secret and be sized.
• Do not take your friends shopping. You need someone who will be awesome in giving you an honest opinion.
• Women: audience looks at you on stage. No sandals. Business casual then dress one step above. Never sandals. Can use a nice flat.
• Women often wear heals that are too high and they don’t know how to walk in heels.
• Every guy should have dress shoes. Must have strap. Or shoe laces.
• Should have two colors black and a variation of brown.
• Shoe trees keep your sores in good condition.
• You tie width should match the width of the ‘V’ of your suit. Shoes should match belt.
• If you try to wear what’s trending it will make you look older.
• Your shirt should not be lower than your belt. Don’t let the shirt drop over your belt.
• Women need to dress more conservative.
• Dress so that when people see you they take you seriously.
• Guys if you want to be confident were dress suits and fun socks.